An NDIS care management and compliance platform covering thirty operational departments — participants, staff and HR, rostering, shift notes, incidents, medications, risk, complaints, policies, compliance and audit, training and credentials, finance, and data retention — with AI assisting throughout.

Support workers, team leaders, roster managers, operations managers, provider admins, HR, accounts and payroll, learning and development, and NDIS auditors. Auditors can be granted read-only access to evidence without seeing anything else.

Yes. Support coordinators, behaviour support practitioners, plan managers and auditors can each be given their own controlled access. Record Permission is allocation-based and fail-closed, so they see only the participants explicitly granted to them — never the roster, staff files or other participants. The Confidential tab sits behind a separate, higher permission again.

It extracts details from uploaded Service Agreements, NDIS Plans, certificates and risk registers; transcribes spoken shift notes; structures incident narratives and suggests severity; ranks worker-to-shift allocations with its reasoning shown; and drafts policies in your organisation’s voice. Everything it produces is a draft or suggestion for a person to accept, edit or reject.

With medication, it decides nothing and signs nothing off. It cannot approve a dose, change the limit on an as-needed (PRN) medication, or create the record saying a dose was given — that entry is only ever made by the worker who gave it. It must never judge the 5 Rights, whether a witness is required, or whether a dose is safe to give.

Where a prescriber’s script or chart is uploaded, the AI may help read the details off the document, but a person with medication permissions must confirm every field before that medication becomes active — and the extraction is logged with the model name, timestamp and source document.

Beyond medication, it also cannot publish a policy, commit a roster, or approve a timesheet or invoice on its own.

Yes. A dedicated AI Suggestion Audit records every suggestion with its confidence threshold, and what a person did with it. That trail forms part of your audit evidence.

Yes. Support workers run a whole shift from a phone or tablet — accepting shifts, clocking on and off, writing or dictating notes, recording medication, raising incidents and acknowledging policies.

The Shift Note Helper accepts spoken or typed narrative in any of 50+ languages and transcribes and translates it into Australian English, structured into the four NDIS sections. For a workforce where many staff deliver excellent care but find written English slow, this removes a real barrier — without lowering the standard of the written record.

Notes saved offline queue on the device and flush automatically when the phone reconnects, so a worker in an area with poor coverage is not left unable to record the shift.

No. Quiet hours apply to non-critical notifications and are calculated against the participant’s own state or territory, so time zones are handled correctly. Critical notifications still get through.

Timesheets and invoices are generated from completed shifts and export to Xero and MYOB, with invoice numbers and export timestamps tracked to prevent duplicates.

When the NDIA publishes a new Pricing Arrangements and Price Limits document — typically around 1 July — you upload the PDF under Settings, NDIS Price Guide. The codes, rates and effective dates load from it, and delivered shifts are then priced against the current guide. No manual rate entry, and no risk of invoicing on last year’s rates.

Yes. WHS spans hazard reports, risk assessments, SWMS, psychosocial hazards, injury, chemicals, fire safety, driving and corrective actions, with a WHS register and dashboard. WHS also appears as a category in the organisational risk register and in policies, and the PPE register evidences WHS readiness with low-stock alerts.

Yes — HIDPA, behaviour support and restrictive practices is a department in its own right, with behaviour support practitioners recorded against the participant through the Health Team alongside the plan and any authorisations they oversee.

To a large extent, yes. An existing risk register can be uploaded as a PDF, Word file, spreadsheet or photograph and the roles and risks extracted for review. Service Agreements, NDIS Plans and staff certificates are read on upload, so plan dates, funded supports, goals, qualifications and expiry dates come off the documents rather than being retyped.

Records are archived rather than deleted. A staff record is retained for audit while the linked login is disabled at the same time, and open timesheets or unsigned shift notes must be resolved first. Records are append-only — archived material stays queryable, which is what NDIS records retention requires.

Two-factor authentication is mandatory on every account. Access runs on two separate layers: role-based access control for what someone can do, and a record-permission layer controlling access to individual confidential participant and HR records. Each organisation’s data sits within its own tenant boundary.

Yes. Each organisation’s data sits inside its own tenant boundary, and roles are scoped to that organisation. Cross-tenant functions belong to the platform owner alone and are never a role within your service.

Current plans and pricing are listed on the subscription plans page. The 14-day trial gives you full platform access with no credit card, so you can price it against your own workload before committing.

Start the 14-day free trial — full platform access, no credit card required. Or contact the team below and we will walk you through it.